Convention Services Manager - Mohegan Sun

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Position Summary: This position effectively manages and services groups of varying size for the successful execution of all details, to blow away the customer while also effectively adding to Mohegan Sun’s bottom line performance.

Primary Duties and Responsibilities: 

• Includes but not limited to: 
  • Responsible for planning, up-selling and detailing of events from pre to post convention
  • Coordinating customer expectations, goals & objectives which include:
    • food & beverage, sleeping accommodations, transportation, audio visual, banquet room sets, entertainment, décor, billing, recreation and any special needs a group may require and communicating these requirements with all related departments
    • Reviews and communicates details of contracts, prepares Banquet Event Orders (BEOs) and Group Specification Guidelines (group resumes)
    • Manages space requirements, guestroom blocks, scheduling, ordering of equipment and billing instructions
    • Attends all scheduled departmental and event related meetings Provides customers with creative suggestions for innovative room sets, menus and event production Initiates and follows up on assigned leads
    • Maintains and participates in an active sales solicitation program Surpasses assigned revenue goals
    • Monitors production of all top accounts and drives food and beverage and other revenue increases Invites customers for entertainment, planning and site inspection purposes Is an advocate of the company’s
    • Mission, Vision and Core Values on a consistent basis 

Secondary Duties And Responsibilities: 

• Builds effective relationships with internal and external groups to achieve revenue and operational goals
• Participates in key industry organizations and client events, and attends assigned trade shows 

Minimum Education And Qualifications:

• Bachelors’ Degree in Hospitality, Business Administration or a related field preferred
• Three years of experience in convention services or catering sales for a hotel with no less than 500 rooms
• Must have experience developing and maintaining business contracts, including the ability to evaluate, decipher contract details and support and maintain the integrity of the contacts 

Physical Demands And Work Environment:

• Travel may be required
• Must be able to stand and/or walk for extended periods of time
• Must be able to work various shifts and flexible hours 

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

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