Frequently Asked Questions
What Class Do I Need to Take?
If you are a manager or seeking to have the right certification for the Public Health Department, you need ServSafe Manager. This exam will give you the Certified Food Protection Manager certification (formerly known as the QFO). You do not need to take the course, however we highly recommend it. Our instructors have great success in helping our students pass the exam, with over 90% of students passing on their first attempt. The national average is 72%. We only recommend self study options for individuals who are renewing their license and have significant experience in food safety management.
- The ServSafe Manager Certification verifies that the designated person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness.
- The ServSafe Food Handler Certificate verifies basic food safety knowledge and is for individuals in food handler employee-level positions.
I am getting my Cottage Food License. What test do I need to take?
If you are seeking a Cottage Food License, you can take either ServSafe Manager or ServSafe Food Handler. To learn more about Cottage Food, Click HERE.
Does My Certification Expire?
- The National Restaurant Association recognizes the ServSafe Food Protection Manager Certification for a five-year period.
- ServSafe Alcohol, ServSafe Allergens and ServSafe Food Handler Certificates for a three-year period.
Do Online Courses Expire?
Yes. Unused courses are valid for one year from the date of purchase.
Once a course has been started: ServSafe Food Handler courses must be completed in 60 days. ServSafe Manager and ServSafe Alcohol courses must be completed in 90 days. After a course has expired, a student will not be able to access that course. A new one will need to be purchased. Online courses are not refundable and expiration dates cannot be extended.
Once a course has been started: ServSafe Food Handler courses must be completed in 60 days. ServSafe Manager and ServSafe Alcohol courses must be completed in 90 days. After a course has expired, a student will not be able to access that course. A new one will need to be purchased. Online courses are not refundable and expiration dates cannot be extended.
I am having trouble with my ServSafe Online Class & Exam. Who do I contact?
Video Tutorials
- If you need assistance or have any questions about the online course, please contact servsafe@ctrestaurant.org.
- If you need assistance or have any questions about the exam, please contact ProctorU.
I took my exam. When can I expect my results?
Results of your exam can take up to 3 weeks. Once your instructor has completed grading the exams, you will be notified of your grade and status via email at the email address you provided upon examination.
I failed my exam. What do I do now?
You may retake the exam at any of our classes. Email us the date you would like to attend and we will add the Reschedule Fee for you. If you fail a second time, you will need to wait 60 days to take the exam again, so be sure you are ready for the retake! You can register for an exam by selecting "Retake/Test Only". You do not need to take the full class again. You should plan to arrive at 1:30 pm for the exam portion of the class. If you would like to sit through the class again, please email servsafe@ctrestaurant.org for registration options.
I missed my class. What do I do now?
If you need to reschedule your class, you must notify our ServSafe Manager by EMAIL servsafe@ctrestaurant.org no later than 5 days before your class ( For example, if the class is on Monday, please contact us by the Thursday before.) The ServSafe Manager will place you in an upcoming class with availability.
If you do not attend the class without prior notification you will be required to pay the $65 reschedule fee. Please email servsafe@ctrestaurant.org to notify the ServSafe Manager you will be rescheduling your testing date.
If you do not attend the class without prior notification you will be required to pay the $65 reschedule fee. Please email servsafe@ctrestaurant.org to notify the ServSafe Manager you will be rescheduling your testing date.
How do I get a copy of my certificate?
ServSafe® Certicates are no longer mailed. You can download and print your own copy through the servsafe.com website. Results may take up to 3 weeks. You will need to login using the email you provided on your answer sheet during your exam session. You may need to create an account using that email. If you are not able to access your certificate, please contact the Service Center at 800-765-2122 ext 6703.
Why ServSafe®?
What makes ServSafe® training and certification the choice of our industry? The answers below make all the difference.
Why ServSafe Training?
Because you need the highest standard of food safety training and certification.
Because the ServSafe Program has evolved to meet the most urgent food safety training challenges in our industry.
Because ServSafe is a better way to learn. It's more engaging, for greater comprehension and better application. Our instructors have an 89% success rate for passing the exam on the first try!
Because every foodservice operation is required by the State of Connecticut to designate a Person in Charge (PIC) who is certified as a Certified Food Protection manager (formerly known as the QFO), whose responsibilities not only include food safety, but staff training as well. There must be a certified person in charge on site during all shifts. Non-certified Alternates will only be allowed during non-peak hours with minimal food prep. You can view the Food Safety Regulations here. The Connecticut Restaurant Association offers the ServSafe Manager professional development seminar, with certification by the National Restaurant Association.
Because food safety impacts your customers, your employees and your business. With so much on the line, the right preparation means everything.
Why ServSafe Certification?
Because the ServSafe Food Protection Manager Certification is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP).
Because the ServSafe Food Protection Manager Certification Exam is valid, reliable and legally defensible.
Because it's certification the industry trusts. In fact, more than 3 million ServSafe Food Protection Manager certifications have been awarded to date.
Because ServSafe Certification meets the needs of today's diverse industry. Written examination booklets are offered in English, Spanish, Chinese, Korean, Japanese, French Canadian and large print. Learn to prevent an outbreak of a food borne illness in your operation while earning your mandatory state CFPM certification.
The ServSafe seminar is conducted throughout Connecticut in one 8-hour session in a professional conference atmosphere.
2023 Rates
CRA Members - $159.00
Non-Members - $179.00
Certification Only - $79.00 *does not include study book
Course Fee's include:
All registrations must be received more than one week prior to class date. Upon receipt of registration CRA will mail the course materials to the address provided. Your materials should be reviewed prior to the class. The instructor will assume the student has read the textbook and completed the included Diagnostic Test before attending the course. For this reason, NO WALK INS are permitted.
Sign up on-line for a specific class below. Or to pay by check, print the registration form and mail it with your check. If you have any questions, please email us at servsafe@ctrestaurant.org.
Cancellation Policy: This class is non-refundable, if you need to reschedule for any reason you must do so within 5 days of your scheduled class to be moved to another date. If you do not attend the class without proper notification you will be required to pay the $65 reschedule fee.
What makes ServSafe® training and certification the choice of our industry? The answers below make all the difference.
Why ServSafe Training?
Because you need the highest standard of food safety training and certification.
Because the ServSafe Program has evolved to meet the most urgent food safety training challenges in our industry.
Because ServSafe is a better way to learn. It's more engaging, for greater comprehension and better application. Our instructors have an 89% success rate for passing the exam on the first try!
Because every foodservice operation is required by the State of Connecticut to designate a Person in Charge (PIC) who is certified as a Certified Food Protection manager (formerly known as the QFO), whose responsibilities not only include food safety, but staff training as well. There must be a certified person in charge on site during all shifts. Non-certified Alternates will only be allowed during non-peak hours with minimal food prep. You can view the Food Safety Regulations here. The Connecticut Restaurant Association offers the ServSafe Manager professional development seminar, with certification by the National Restaurant Association.
Because food safety impacts your customers, your employees and your business. With so much on the line, the right preparation means everything.
Why ServSafe Certification?
Because the ServSafe Food Protection Manager Certification is accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP).
Because the ServSafe Food Protection Manager Certification Exam is valid, reliable and legally defensible.
Because it's certification the industry trusts. In fact, more than 3 million ServSafe Food Protection Manager certifications have been awarded to date.
Because ServSafe Certification meets the needs of today's diverse industry. Written examination booklets are offered in English, Spanish, Chinese, Korean, Japanese, French Canadian and large print. Learn to prevent an outbreak of a food borne illness in your operation while earning your mandatory state CFPM certification.
The ServSafe seminar is conducted throughout Connecticut in one 8-hour session in a professional conference atmosphere.
2023 Rates
CRA Members - $159.00
Non-Members - $179.00
Certification Only - $79.00 *does not include study book
Course Fee's include:
- Registration of ServSafe Course and Exam
- ServSafe Essentials 7th Edition Textbook with updates
- ServSafe Diagnostic/Practice Test
- ServSafe Certificate upon completion (up to 3 weeks for results)
All registrations must be received more than one week prior to class date. Upon receipt of registration CRA will mail the course materials to the address provided. Your materials should be reviewed prior to the class. The instructor will assume the student has read the textbook and completed the included Diagnostic Test before attending the course. For this reason, NO WALK INS are permitted.
Sign up on-line for a specific class below. Or to pay by check, print the registration form and mail it with your check. If you have any questions, please email us at servsafe@ctrestaurant.org.
Cancellation Policy: This class is non-refundable, if you need to reschedule for any reason you must do so within 5 days of your scheduled class to be moved to another date. If you do not attend the class without proper notification you will be required to pay the $65 reschedule fee.
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Didn't find your answer? Visit the National ServSafe FAQ website at ServSafe.com
OR Email us at servsafe@ctrestaurant.org. |
NOTE: You will be redirected to our Events page. You can view our events and classes by Month or by List. Click on the class to register.
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