COVID-19 COURSES AND RESOURCES
FOR RESTAURANT AND FOODSERVICE WORKERS
FOR RESTAURANT AND FOODSERVICE WORKERS
Coronavirus is on everyone's mind as its effects are being felt around the world. We're all concerned for the health and safety of our families, friends, and colleagues. Please know that we at ServSafe are taking all necessary measures to safeguard our staff while ensuring that your food safety needs can be met. We are taking enhanced steps to serve you by phone and digitally via text, chat and email.
For 30 years, ServSafe has been at the forefront of preparing restaurant and foodservice workers to deliver safe dining experiences for their guests, while also keeping themselves safe. Every day, we train the restaurant and food service industry on topics like cooking temperatures, safe storage, and cross contamination, as well as hygiene, sanitation, and other risk mitigation activities.
Because of the challenges presented by COVID-19, we have developed a number of free resources aimed at keeping our workers and the dining public safe.
Covid Operating Guidance Updated
On July 9, 2021, the National Restaurant Association released the 6th edition of the ServSafe COVID-19 Operating Guidance. While the spread of COVID-19 is in decline, outbreaks are still happening in communities across the country. This guidance – which incorporates the latest recommendations and best practices from OSHA, the CDC, and the FDA – will help restaurant operators understand how to navigate in a new environment where vaccinated people can remove masks and reduce social distancing in most circumstances. Our guide covers indoor dining, ventilation, mask use, encouraging vaccinations for employees, cleaning, sanitizing, health monitoring, policies for ill or exposed employees, and COVID-19 precaution training. You can download a copy of it here.
For 30 years, ServSafe has been at the forefront of preparing restaurant and foodservice workers to deliver safe dining experiences for their guests, while also keeping themselves safe. Every day, we train the restaurant and food service industry on topics like cooking temperatures, safe storage, and cross contamination, as well as hygiene, sanitation, and other risk mitigation activities.
Because of the challenges presented by COVID-19, we have developed a number of free resources aimed at keeping our workers and the dining public safe.
Covid Operating Guidance Updated
On July 9, 2021, the National Restaurant Association released the 6th edition of the ServSafe COVID-19 Operating Guidance. While the spread of COVID-19 is in decline, outbreaks are still happening in communities across the country. This guidance – which incorporates the latest recommendations and best practices from OSHA, the CDC, and the FDA – will help restaurant operators understand how to navigate in a new environment where vaccinated people can remove masks and reduce social distancing in most circumstances. Our guide covers indoor dining, ventilation, mask use, encouraging vaccinations for employees, cleaning, sanitizing, health monitoring, policies for ill or exposed employees, and COVID-19 precaution training. You can download a copy of it here.
**NEW**
ServSafe Conflict De-escalation: COVID-19 Precautions
As restaurants look to enforce COVID-19 requirements, difficult situations may arise with guests adhering to the guidelines. The new de-escalation course offers all restaurant employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality throughout all interactions.
ServSafe has developed Conflict De-escalation, a FREE on-demand training video to train operators and staff in the following areas:
ServSafe Conflict De-escalation: COVID-19 Precautions
As restaurants look to enforce COVID-19 requirements, difficult situations may arise with guests adhering to the guidelines. The new de-escalation course offers all restaurant employees guidance on how to reduce tensions and promote a safe environment while maintaining the spirit of hospitality throughout all interactions.
ServSafe has developed Conflict De-escalation, a FREE on-demand training video to train operators and staff in the following areas:
- Preparation and awareness
- Signs of escalation
- Staying calm
- De-escalation steps
- Assisting others
- Getting help
- An overview of difficult situations related to COVID-19 guest requirements
- A review of the importance of mindset, listening skills, and the spirit of hospitality when dealing with difficult situations
- Actions employees can take to de-escalate difficult situations and find solutions
ServSafe Reopening Guidance: COVID-19 Precautions
This training video features:
This training video features:
- Knowing the symptoms of COVID-19
- Preventing the spread
- Recognizing actions to reduce employee and guest risk
- Keeping guests and employees safe
- Guidelines for face coverings, hand washing, hand sanitizer use, and food handling
- Guidelines for cleaning, sanitizing, and disinfecting
- Changes to maintain social distancing
ServSafe Takeout and Delivery: COVID-19 Precautions
Two new, free training videos that address COVID-19 precautions for takeout and delivery.
Available in English and Spanish.
Two new, free training videos that address COVID-19 precautions for takeout and delivery.
Available in English and Spanish.
ServSafe Food Handler
90 Minute Online Course -- Ideal for all employees to learn proper food safety practices
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If even one food handler fails to adequately learn or adhere to proper food safety practices, your business – as well as your loyal customers – will be at risk. That’s why the National Restaurant Association (NRA) uses recognized experts to develop and update our comprehensive ServSafe® Food Handler training program. It’s both scientifically based and legally defensible. Available online or on-site, it uses innovative techniques to help employees learn critical concepts and practices. For your protection and peace of mind, use the most trusted training system in the industry.
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ServSafe Manager
All restaurants in Connecticut are required to have a certified food protection manager on staff. The ServSafe Manager course will certify you as a certified food protection manager, formerly known as the QFO. We are currently offering three different options for certification: In-person classes, Online Classes with an In-Person Proctor and Online Classes with Take Exam at Home.
All three options meet the state requirement for certification. If you have any questions, email servsafe@ctrestaurant.org
All three options meet the state requirement for certification. If you have any questions, email servsafe@ctrestaurant.org
Email servsafe@ctrestaurant.org to learn about the 10% discount on ServSafe Alcohol, ServSafe Handler, ServSafe Workplace
and ServSafe Allergen.
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ServSafe Alcohol provides Real-World,
State Specific Responsible Alcohol Training Protecting your business from the inherent risks of serving alcohol is a high priority. It requires both vigilance and thorough training of everyone involved. That’s why the National Restaurant Association (NRA) engages a variety of experts to continuously monitor all aspects of alcohol safety and update our ServSafe Alcohol® training program, including our resources and practices. Our practical, realistic lessons incorporate state-specific mandates to ensure that your staff can effectively protect your customers as well as your business. ServSafe Alcohol courses available online or email servsafe@ctrestaurant.org to set up a private course for your employees. |
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ServSafe Allergens: Comprehensive, Convenient Online Training
The number of Americans affected by food allergies is trending higher every year. 15 million Americans have food allergies, including those at risk for life-threatening anaphylaxis. Preparing your restaurant staff to be allergen-aware can welcome these new customers and increase your revenue. The National Restaurant Association (NRA) has created the ServSafe Allergens™ Online Course — your best source for qualified training that drives home the critical information your employees and managers need to accommodate guests with food allergies and respond to emergencies, should they occur. It’s comprehensive training you can trust. Register for an online ServSafe Allergens course today. |
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ServSafe Workplace: Sexual Harassment Prevention for Restaurant and Hospitality Employees
Sexual Harassment Prevention is an interactive training program to address and help prevent sexual harassment and the harmful impact it has on individuals and businesses. Developed specifically for our unique industry, this modern, engaging course features scenario-based learning and focuses on the impact to individuals and emphasizes the responsibility each employee has to maintaining a respectful and inclusive workplace. Register for an online ServSafe Workplace course today. |
For other questions about ServSafe, email servsafe@ctrestaurant.org. This is the fastest way to contact us. You may also leave a voicemail on our automated ServSafe Help Line at 860.278.8008 option 6. Someone will respond to your inquiry as soon as possible.
